In 2005, despite advice to the contrary, Ian Fuhr set out to create a national beauty salon franchise business that would offer its guests a consistently high level of service, delivered with a uniquely positive staff attitude. He realised that the only way to achieve this and to stand out in the competitive beauty salon industry was to create a culture that focused on people first and laid a platform for exceptional service.
The Soul Of Sorbet – Building People, Culture & Community
The Soul of Sorbet is a guide for leaders and stakeholders in any business and industry who aim to build a lasting brand that is founded on a people-focused culture.
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Ian Fuhr, Johanna Stamps Egbe
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Pan Macmillan South Africa
Ian Fuhr’s working career is lined with a number of entrepreneurial start-up businesses. These include, among others, a retail chain, a recording company, a human relations and customer service consultancy and now a venture into the Beauty industry. Ian is the founder and CEO of the Sorbet Group which now runs over 200 Salons, Nail Bars, Drybars, Sorbet Man and Candi and Co stores throughout the country. Sorbet London recently opened in the bustling suburbs of Muswell Hill and Crouch End and now has 5 stores. The Sorbet Group anticipates having 220 salons by the end of 2018. He is passionate about branding, customer service and human relations! His first book, Get That Feeling, the story of Ian Fuhr’s entrepreneurial journey which culminated in the birth of the Sorbet group, is now also available as a paperback edition published by Pan Macmillan. His new book, The Soul of Sorbet is all about the people, culture and community of the Sorbet Group.
Since 2002 Johanna Stamps Egbe has worked with a series of organisations and initiatives. In her roles as lobbyist, corporate social investments manager, marketing coordinator and fundraiser her focus has been to help people to build a high-performance, purpose-driven culture.
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